+ How late can I make a reservation?
Bookings can be made until 9pm for a same day arrival. Credit cards are required to secure a booking and details are held for preauthorisation purposes.
+ How do I make a reservation for a large group?
We would love to help you make a booking for your group. Please contact our reservations team by telephone on 07767425444 or by email hello@ralphsmoira.com
+ What time is check-in?
Check In You may check in from 15:00 until 22:00
Check out -Standard rooms at 11am There is a late check out fee of £40 per hour.
If you are due to arrive outside of the above check-in times, or require arranged late check out please contact reception in advance in order to inform them of your estimated time of arrival. You can contact reception by telephone or via email.
+ What method of payment is accepted?
Accepted credit cards: Visa / Maestro / MasterCard
Please note: We do not accept American Express! We do not accept Cash or bank transfer, but a valid card must also be given for security. Euro cash may be accepted if discussed prior to arrival and our rates and transfer fees have been agreed.
+ Can Ralph's arrange airport transfers?
We can organise a private airport transfer. Please email our reception. However, we do recommend that the airport taxis are more cost effective. Our transfer company will charge for any wait time. There is a free phone at the airport that can have a cab there in minutes.
+ Where is the nearest Railway Station to Ralph's?
The nearest stations are both Moira and Lisburn (both 10 minutes by car)
+ Where is the nearest Bus Stop to Ralph's?
The nearest bus stop is on the Main Street.
+ Are there taxis that serve Ralph's?
We have several local taxi and private bus firms and are happy to help with your arrangements, please get in touch to discuss by email or phone.
+ Does Ralph's have a car park onsite?
Our entry was built circa 1730 for horse and cart, it is unsuitable and unavailable for parking. Street parking in the evening is generally available and is free after 6pm. There is a council car park on main street with 59 spaces.
+ Can I leave my luggage at the B&B before check-in/after check-out?
Luggage can be stored safely at reception until your room is ready for check-in.
+ What if I have forgotten an item at the B&B?
If you find that you have left an item behind please call to reception with information regarding your item to enable us to locate it for you. Useful details will be the date of your stay, the number of the room you stayed in and where you think the item may have been left.
+ Is wi-fi available?
Wi-fi is available in the B&B free of charge to guests and every guestroom. Email and printing facilities are available in the guest study on request.
+ Are pets permitted at Ralph’s?
Strictly No pets (sorry!)
+ Room access
All rooms are accessed by Key fobs
You will have received two keys on check in. One is for the bedroom and the other the main front door entrance This is how you enter and exit the house.
+ Lost Keys
Due to the age of property our bedroom locks require a specialist to replace the cost is £65 for a call out to cut a key. Loat keys will be charged.
+ Room Cleaning
There is a Housekeeper onsite every day 8am to 2pm. If you don’t want your room cleaned please advise at breakfast.
+ Tea/ Coffee
Tea and coffee making facilities are available in each room. Fresh milk is located in the fridge
in the kitchenette (lower cupboard) at the guest side door in the main house. Please do not adjust fridge setting, if moved it freezes!
+ Use of Drawing Room
Please ask if you would like the fire set/lit in the guest drawing room. There are glasses in the corner cupboard and a wine bottle opener. Relax and enjoy!
+ Heating
The heating is controlled from radiators in the rooms and the system is on time if you have issues with heating please contact reception. There are also electric radiators in each room for a boost or back up.
+ Ironing/Laundry
We offer clothes washing and drying service for a small charge, use of iron & ironing board is free of charge in each room. There should also be a hairdryer in your room, if missing please request. We also have straighteners to borrow, again just ask please.
+ Smoking Policy
For guests' comfort Ralph’s is strictly non-smoking. Please feel free to smoke outside, using the cigarette wall mounted ashtrays provided. Designated smoking areas are located under the steps of the Barn, at the guest side door and in the rear yard. A smoking fine will be charged £50.
+ What time is breakfast served until?
Breakfast is served from 7-9.30am Monday - Friday and 7.30-10.00am Saturday & Sunday
If you suffer from any allergies it is very important that the exact nature of such allergies is notified to us at the time of booking.
+ Child Policy
Children are most welcome at Ralph’s.
Baby facilities on request: high chairs, cots. These can be placed in your room before arrival if requested in advance.
All children are welcome. Maximum capacity of baby cots is 1 per room, unless otherwise authorised by the owners. Cots are charged at £10 and waived if own baby bedding is brought.
+ What is Ralph’s Cancellation Policy?
If cancelled up to 48hours before the date of arrival, no fee will be charged.
If cancelled later, the first night will be charged. In case of no-show, the total price of the reservation will be charged.
A deposit of 20 % may be required at managements discretion, high season, events, if booked far in advance, groups, or for a long period of time. If a 20% deposit is requested by management, this is non refundable, should a cancelation occur.
+ Breakages
We may also charge a credit card for damage caused this is at our discretion and we ask that you advise if breakages please.
+ CCTV /Security
Guests are reminded there is CCTV for their safety and security throughout the common areas. We also request guests please be quiet after 10pm to ensure everyone has a peaceful night.
+ Transport
Please see taxi list on site or ask in advance, staff are happy to make arrangements for you.
Bus stop is on the main street and the train stop is 1 mile away.
+ Extras
We have some items that are not standard in each room but may be available subject to availability and on request
- Robes
- Hair straighteners
- Bottle opener
- Ice bucket
- Wine glasses
- Shower cap
- Hair conditioner
- Needle and thread
+ Have you forgotten anything?
Please let us help; just ask the manager on duty.
- Mouth Wash £3.00
- Hairspray £2.00
- Painkiller tablets £3.00
- Disposable Razors £4.00
- Tooth Brush £3.00
- Tooth Paste £3.00
- Shaving Foam £2.00
- Deodorant £3.00
- Tampax £3.00
- Sanitary Towels £3.00
Please do not hesitate to call for help on the reception phone should you experience any problems, have any questions or require help with anything.
We hope you enjoy your stay with us and please stay again!